Privacy Policy

These privacy policy statement documents how we (substar Inc) uses user's collected information and how we secure them.

Substar Inc respects your right to privacy when using the Internet, whether you are a current customer or a new visitor to our website, we do whatever it takes to maintain valued privacy for you. We value your special relationship with us. As a confirmation of our mission to serve you, we commit to the following privacy practices for our website:

Personal Information
You are welcome to visit Substar Inc on our website without telling us who you are or revealing any information about yourself. We do track the domains from which people visit us, analyze the data for trends, then discard it. With the resulting information, we aim to improve the website content, functionality and overall usefulness. If you submit a completed form from within our website requesting additional information, request a call from our staffs, your information is used to identify the request for fulfillment. Occasionally, we may send out information that may be of interest to you. If you do not wish to receive these communications, please indicate this on your request when contacting us. We do not sell or trade any information to third parties.

Business Relationships & Links to third party website
This privacy statement covers the Web pages belonging to Substar Inc based in Japan. Our website does contain links to other sites. However, Substar Inc cannot be responsible for the privacy practices or the content of these other websites. It is important to keep in mind that we are only able to protect your privacy within our website and we do not share the information that you provide with us anywhere else.

Please visit the terms and conditions of those websites and see if you agree with their provisions and their privacy policy. It is important to note that we have no control of the services that they provide and as such we cannot be held liable for damages and losses of any kind whatsoever.

Cookie Policy
Cookies are small data packets which are found in user's website browsers. Browsers have these data packets to enable temporary storage of information and also help in monitoring and keeping track of the user's actions. It is optional to use these cookies during your session to our website and you can choose to disable them through your browser settings.

Disabling these cookies may lower the performance or the quality of services that you receive from us. We use cookies to help you serve better and improve your user experience while interacting with our website and accessing different sections. For example these cookies helps us to keep track of your session and avoids logging you out everytime you open a new page on the same website. Without cookies, this may not be as smooth as it is.

You can choose your cookie preferences through the setting options on your browser with a few mouse clicks.

User Account and Password
Substar Inc does not keep records of your username and passwords in our database for security reasons. The password provided through our system is secret which means that it is only you who knows about it. It is your responsibility to keep it safe and to avoid revealing it to anyone. Please not that none of Substar staff will ever ask you for the password at any point whatsoever, so never reveal it to anyone even if they claim to be from our staff.

Substar Inc holds no responsibility for the loss of information which occurred as a result of password loss or being stolen. In case your password is stolen, forgotten or you lose it, you should report the matter as soon as possible so that we can help you lock the account if no damage has already been done.

Contacting Us
Our support staff is always ready to hear and help solve any queries that you may have. Please use the official contact form from our "Contact Us" to get in touch with us. You may also use any of the contact details that we have provided to you to reach us. We usually respond within 24 hours, although it might take longer on weekends.